The IT Service Management according to the ITIL framework applied to the enterprise value chain
نویسندگان
چکیده
The purpose of this paper is to propose an approach for implementing best practices repository of ITIL IT service management on the enterprise value chain in general. This is to make a projection of the phases and ITIL processes and their structure on the links in the value chain.
منابع مشابه
ITIL-based IT service management maturity model design in health-based organizations (Case Study: City of Tehran)
Today, Information Technology services are considered as valuable resources in all areas. For making Information Technology Management Processes purposeful and efficient in different organizations &ndash as a competitive and strategic advantage (especially in organizations responsible for health care services) &ndash it is necessary to recognize the level of maturity of the organization and rev...
متن کاملProviding an Enterprise Architecture Framework Model for Laboratory Information Management Systems by Service Oriented Approach
Background and Aim: Laboratories are one of the most important scientific and research centers. Laboratory information management systems provide a platform for recording the information and collaborating between researchers. The main purpose of this study was suggesting an organizational architecture model of laboratory information management systems. Materials and Methods: This study was a ...
متن کاملImpact of Service on Customers’ Demand and Members’ Profit in Supply Chain
This paper investigates the impact of provided service by the retailers and manufacturers on customers’ demand and members’ profit in a supply chain. It focuses on a supply chain structure with one manufacturer and a common retailer. The demand of customers depends on retailer price and service level. A game-theoretic framework is applied to obtain the equilibrium solutions for each entity in s...
متن کاملStrategic Cost-Cutting in Information Technology: toward a Framework for Enhancing the Business Value of IT
The increasing dependency of many businesses with information technology (IT)and the high percentage of the IT investment in all invested capital in businessenvironment ask for more attention to this important driver of business. Thelimitation of capital budget forces the managers to look for more wise investment inIT. There are many cost-cutting techniques in the literature and each of them ha...
متن کاملThe Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process
This paper details the use of the IT Infrastructure Library Framework (ITIL) for optimising process workflows in the IT Service Centre of Harz University in Wernigerode, Germany, exemplified by the Release Management Process. It is described, how, during the course of a special ITIL project, the As-Is-Status of the various original processes was documented as part of the process life cycle and ...
متن کامل